Be sure to include complete details when logging a help desk ticket. Include the following ALWAYS:
Full name:
Primary email:
Related URL:
Message:
If it's about a purchase, access problem, or download help, please paste your whole receipt to the message box with
your ticket. Explain to us clearly what do you need us to do for you.
In general,
make your ticket as specific as it could be and include your user name.
Please understand that we are
serving hundreds of customers worldwide. Thank you! |